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Support

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Email Support

Get a response within 24 hours

support@getsweetspot.app

Frequently Asked Questions

How do I scan a product?

Open the app and tap the Scan button (camera icon). Point your camera at the product's barcode. If there's no barcode, tap "Scan Ingredients Label" to photograph the ingredients list directly.

A product wasn't found. What do I do?

Tap "Add Product" and take photos of the front and ingredients label. Our OCR reads the text automatically and adds it to the database for everyone.

Are the health scores medical advice?

No. SweetSpot provides educational information only. Sweetener scores are illustrative estimates based on published research. Always consult a healthcare professional for dietary decisions.

How do I cancel my subscription?

Go to Settings on your iPhone → tap your name → Subscriptions → SweetSpot → Cancel. You'll keep Pro access until the end of your billing period.

How do I delete my account?

In the app: Profile → Settings → Danger Zone → Delete Account. All your data is permanently removed within 30 days.

How do I export my data?

Profile → Settings → Export My Data. Your scan history, favorites, and preferences are exported as a JSON file.